Marked Delivered, but the Parcel Is Missing?
The carrier recorded a completed delivery. Before opening a case, check the scan details and the less obvious places where a driver, neighbor or building team may have left it.
Start a tracking checkHow to read this update
- The carrier registered delivery to an address, mailbox, locker, reception point or approved safe place.
- The official page may contain a photo, signature, locker code or location description.
- A household member, neighbor or building desk may have accepted it without notifying you.
Some completion scans appear shortly before the parcel becomes accessible. Unless the location is clearly wrong, allow the delivery day to finish before escalating.
Recommended next moves
- Inspect entrances, mailbox areas, garages, lockers and every location shown in the delivery photo.
- Check with household members, neighbors and reception or building staff.
- If it remains missing, contact the carrier for delivery evidence and notify the seller promptly.
Questions people ask
Can Delivered be scanned before arrival?
It occasionally happens. A parcel may appear later that day, although an early scan is not standard practice.
Should the buyer or seller open the claim?
Ask the carrier for details first, then involve the seller because formal claims often have to come from the sender.
What should I save as evidence?
Keep screenshots, the delivery image, order information and every message exchanged with the seller or carrier.
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